Privacy Policy Unlock Car Door Austin Austin Texas
This Privacy Policy explains how Unlock Car Door Austin ("we," "our," or "us") collects, uses, and protects personal information from customers and visitors who contact us, request roadside assistance, or use our website and services. By using our services or submitting your information, you agree to the practices described here. If you do not agree with this policy, please do not use our services.
Information We Collect
We collect information you provide directly when you contact us for car lockout or roadside assistance, request a quote, or schedule a service. This may include your name, phone number, email address, vehicle information, service location, and any details needed to help our technicians locate and assist you.
We may collect limited technical and usage data when you visit our website, such as pages viewed, general location based on IP, device type, and how you interact with contact forms or phone links. This information helps us improve site performance, customer experience, and service quality.
How We Use Your Information
- To respond to your calls, messages, and service requests quickly and accurately.
- To dispatch technicians to your location and verify job details for car lockout and related services.
- To provide estimates, invoices, and follow-up communication regarding your service.
- To improve our website, services, support, and training.
- To help prevent fraud, abuse, or unauthorized use of our services.
Sharing and Disclosure
We do not sell your personal information. We may share limited information with trusted third parties only as needed to operate our business and fulfill your request, such as:
- Independent technicians or service partners dispatched to perform your requested service.
- Payment processors or billing providers when you pay electronically.
- Professional service providers (such as IT, hosting, or security vendors) who support our operations.
- Law enforcement or authorities if required by applicable law or to protect safety, rights, or property.
All third parties who receive information are expected to handle it securely and use it only for the intended purpose.
Cookies and Online Tracking
Our website may use cookies or similar technologies to support basic functionality, analyze traffic patterns, and improve usability. These tools may collect non-personal information such as browser type, pages visited, and general geographic region. You can manage or disable cookies in your browser settings, but some features of the site may not function properly without them.
Location Information
When you request service, we may ask for your location or approximate address to dispatch a technician. This information is used only to complete your service, confirm arrival, and improve response accuracy. We do not use precise location data for unrelated marketing without your consent.
Payment Information
If you pay by card or digital method, payment details are typically processed through secure third-party processors. We do not store full payment card numbers on our local systems. Only limited transaction records and references may be retained for verification, billing, or accounting purposes.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect the personal information we collect against loss, misuse, or unauthorized access. While no system is completely secure, we aim to limit access to data only to authorized personnel and partners who need it to perform their work.
Data Retention
We keep your information only for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and support security or fraud-prevention efforts. When information is no longer needed, it may be securely deleted or anonymized where appropriate.
Your Choices and Rights
You may request to review, update, correct, or delete certain personal information we hold about you, subject to legal and operational requirements. You may also ask us to limit certain uses of your information where applicable. To submit a request, please contact us using the details below and provide enough information for us to verify your identity.
Third-Party Links
Our website may include links to third-party sites, directories, review platforms, or resources. We are not responsible for the privacy practices, content, or policies of these external websites. When you follow a link, you should review that site’s privacy policy separately.
Children’s Privacy
Our services are intended for adults and vehicle owners. We do not knowingly collect personal information from children. If you believe that a minor has provided us with personal information, please contact us so we can take appropriate steps to remove the data.
Changes to This Policy
We may update or revise this Privacy Policy occasionally to reflect changes in our services, applicable laws, or security practices. Any changes will be posted on this page. Your continued use of our website or services after changes are posted means you accept the revised policy.
Contact Us
If you have questions about this Privacy Policy, your information, or our practices, please contact us:
- Email: info@unlockcardooraustin.com
- Phone: (512)523-5440